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Shipping and Delivery Policy
Last updated . How orders for RoboTwist and the other items in our small catalog are processed, shipped and tracked.
What this policy covers
altorixapp.com runs a small storefront selling a short list of kitchen and household gadgets, RoboTwist included. This page explains how those orders are processed and shipped. It applies to the checkout flow at checkout.html and to the Delivery Method choice offered there.
Processing time
Orders are processed and handed to the carrier within 1–2 business days of being placed. Processing time is separate from the transit time of the shipping method you choose below — it is the time it takes us to prepare and pack your order before it ships. Orders placed on a weekend or public holiday begin processing on the next business day.
Shipping methods and cost
At checkout you can choose between two delivery methods. These are the same two options offered on the Delivery Method step of checkout, and the figures below match that page exactly:
| Method | Transit time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders of $99 or more, otherwise a flat $5.99 |
| Express Shipping | 2–3 business days | $14.99 flat rate |
Transit time begins once your order leaves our warehouse, after the 1–2 business day processing window above. The free-shipping threshold on Standard Shipping is the same one shown on our homepage: orders of $99 or more ship free.
Order tracking
Once your order ships, you’ll receive a tracking link by email so you can follow it to your door. As this is a design-preview storefront, no real carrier integration is connected behind the scenes — the checkout flow itself is a client-side mockup, as noted on the checkout and confirmation pages.
Delivery coverage
We currently ship to addresses within the United States only. We are not able to deliver to addresses outside the US at this time.
Delivery issues
If a package appears delayed well beyond its expected window, or arrives visibly damaged, contact us through our contact page with your order number and we’ll help sort it out. Items that arrive damaged in transit are handled the same way as a return under our Refund, Returns and Cancellation Policy.
Changes to this policy
We may update shipping methods, costs or coverage from time to time. Any change will be reflected on this page, with a revised “last updated” date at the top, and will also be kept consistent with the Delivery Method options shown at checkout.
Contact Information
Questions about a shipment can be sent to Prema Flexa, Los Encuentros S13-231 and Serapio Japeravi — telephone 984573443, email flexa@prema-flexa.com. Further options are on our contact page.