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Contact Us
Questions about your order, a product, shipping, returns, or a privacy request? Here is how to reach the people responsible for this store.
Company details
Company name
Prema Flexa
Operator of the Altorixapp storefront
Registered address
Los Encuentros S13-231 and Serapio Japeravi
The fastest route for most enquiries, and the address to use for privacy requests
What we can help with
As a small storefront, the enquiries we handle directly are:
- Order questions — status, changes, or an order you’d like to cancel before it ships.
- Product questions — anything you want to check about RoboTwist or another item before or after buying it.
- Shipping and returns — covered in our Shipping Policy and Refund, Returns and Cancellation Policy, and we’re glad to help with the specifics of your order.
- Privacy requests — access, deletion, correction or opt-out requests under the rights set out in our Privacy Policy.
- Accessibility — anything on this site that is difficult to read, navigate or operate with assistive technology.
- Legal and rights — questions about the terms on which this site is offered, covered in our Terms and Conditions.
Response expectations
Written enquiries sent by email are normally acknowledged within two business days, and substantive replies follow as quickly as the question allows. Privacy requests are handled within the timeframes described in our Privacy Policy. Enquiries received over a weekend or a public holiday are picked up on the next business day.
Telephone enquiries are answered during standard business hours, which may not overlap with a full US business day — email is usually quicker for readers in North America.
Send a message
Use the form below, or write to us directly at flexa@prema-flexa.com. Please include your order number if your question is about a purchase.