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Refund, Returns and Cancellation Policy
Last updated . Our 30-day risk-free return window, how to start a return, and how order cancellation works.
30-day risk-free returns
We back RoboTwist and every item in our small catalog with a 30-day return window from the date your order is delivered — the same “try it risk-free for 30 days” promise shown on our homepage and in the product buy box. If it isn’t right for you, you can send it back within 30 days of delivery for a refund.
To qualify for a full refund, the item should be in its original condition and original packaging, with all accessories included. Items that are damaged through misuse, or that are missing significant parts or packaging, may be subject to a reduced refund.
How to start a return
This storefront is a design mockup and does not have a self-service RMA portal. To start a return, contact us through our contact page with your order number and the reason for the return, and we’ll send you instructions on how to send the item back.
Refund timing and method
Once we receive your returned item, refunds are issued to your original payment method within 5–7 business days. Depending on your card issuer or payment provider, it can take a few additional days for the refund to appear on your statement after it is issued.
Shipping charges are refunded only where the return is the result of our error (for example, the wrong item was sent) or the item arrived damaged. Otherwise, original shipping costs are not refundable and any return shipping cost is the customer’s responsibility, unless we tell you otherwise when you contact us.
Order cancellation
You can cancel an order any time before it ships by contacting support through our contact page — since orders are processed within 1–2 business days (see our Shipping and Delivery Policy), reaching out promptly gives the best chance of catching it before it leaves our warehouse. Once an order has shipped, it can no longer be cancelled and falls under this return policy instead.
Non-returnable exceptions
A small number of situations fall outside this policy: items damaged through misuse or accident after delivery, and items returned well outside the 30-day window. If you’re unsure whether your situation qualifies, contact us and we’ll take a look — we’d rather talk it through than turn away a reasonable request.
Contact Information
Questions about a return, refund or cancellation can be sent to Prema Flexa, Los Encuentros S13-231 and Serapio Japeravi — telephone 984573443, email flexa@prema-flexa.com. Further options are on our contact page.